Terms and Conditions

Welcome to Tumahy ("we," "our," or "us"). By accessing or shopping at https://www.tumahy.com/, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. Business Identity & Overview

  • Website: https://www.tumahy.com/

  • Customer Service Email: support@tumahy.com

  • Tumahy is an independent online e-commerce retailer specializing in high-quality hats, offering customers a secure and seamless shopping experience.

2. Pricing, Taxes & Fees

  • All-Inclusive Pricing: All prices displayed on our website are inclusive of applicable taxes. Customers are only responsible for paying the product price and the applicable shipping costs.

  • No Hidden Fees: There are no additional or hidden taxes added at checkout.

  • Price Changes: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue products or services without notice.

3. Shipping & Delivery

  • Shipping Costs & Methods:

    • Standard Shipping: $9.99 for orders under $69; Free for orders over $69. Delivery takes 10-20 business days (3-7 business days handling time).

    • Express Shipping: $15.99 for orders under $99; $9.99 for orders over $99. Delivery takes 7-10 business days (3-7 business days handling time).

  • For complete details, please review our official Shipping Policy page on our website.

4. Orders and Payment Methods

  • Order Acceptance: After placing an order, you will receive an order confirmation email. We reserve the right to refuse or cancel any order due to product availability, pricing errors, or suspected fraud.

  • Accepted Payment Methods: We offer secure and encrypted payment options at checkout, including:

    • Credit & Debit Cards (Visa, Mastercard)

    • Google Pay

    • PayPal (including paying via credit/debit card through PayPal)

    • PayPal Pay Later

5. Promotions and Discounts

  • We may offer promotional discounts from time to time (such as "Buy 2, Get 2nd for 50% off"). All promotions are subject to specific terms, and discounts are automatically applied at checkout when eligibility criteria are met. We reserve the right to modify or end promotions at any time.

6. Returns, Refunds & Exchanges

  • You have 30 calendar days from the date of receipt to request a return or exchange.

  • Returned items must be unused, undamaged, and in their original condition.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

  • Approved refunds will be processed back to your original payment method within 5–7 business days. For full details, please check our Return & Refund Policy.

7. Intellectual Property

  • All content included on this site, such as text, graphics, logos, images, and software, is the property of Tumahy and protected by international copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

  • Tumahy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you for any claim shall not exceed the total amount paid by you for the specific product order.

9. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of China, as well as applicable local and international e-commerce laws.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: support@tumahy.com