Exchange Policy

Tumahy Exchange Policy

At Tumahy, we hope you love your purchase. If you need a different size or style, we’re here to help with an exchange. Please review the policy below before requesting an exchange.

1) Exchange Eligibility

  • You may request an exchange within 30 calendar days of receiving your order.
  • Items must be unused, undamaged, and in the same condition as received (including original packaging where applicable).
  • Items showing signs of use, wear, or damage caused by customer handling are not eligible for exchange.

2) Exceptions (We’ll Make It Right)

We will accept exchanges regardless of condition if the item:

  • is defective due to manufacturing errors,
  • was damaged during shipping, or
  • is the wrong item received.

3) Exchange Costs & Shipping

  • We provide a free replacement item for approved exchanges.
  • Customers are responsible for all shipping costs related to the exchange (e.g., sending the item back, and/or any reshipping fees as applicable).
  • No restocking or handling fees are charged.

4) How to Request an Exchange

  1. Email us at: support@tumahy.com
  2. Tell our customer service team:
    • the item(s) you want to exchange
    • your order number
    • the reason for the exchange
    • the size/style you want instead
  3. Our customer service team will email you the return address and instructions.
  4. Pack the item securely and ship it as instructed (drop off at your nearest post office or arrange collection).

Important: The company address is not the return address. The correct return address will be provided by email from customer service.

5) Inspection & Processing

  • All exchanges are subject to inspection after we receive the returned package.
  • Once approved, we will arrange the replacement shipment.

6) Order Cancellation (Related Information)

  • If your item is a handmade custom product and is already in production, the order cannot be canceled.
  • Orders that have already been shipped cannot be canceled. Please wait for delivery, then keep the package or contact us for return/refund options.
  • Please do not refuse delivery. Undelivered packages may be destroyed by third-party logistics providers.

Contact Us

If you have questions or need assistance, contact us anytime at: support@tumahy.com.