Free Standard Shipping on Orders Over $69
Free Standard Shipping on Orders Over $69
Welcome to Tumahy! If you have any questions about our products, shipping, orders, or hat care, you can find the answers below. For further assistance, feel free to contact us at support@tumahy.com.
Q: Do I need to pay any extra taxes or customs duties?
A: No. All prices listed on our website are inclusive of taxes. Customers only need to pay for the product price and the applicable shipping costs. There are no hidden taxes or fees at checkout.
Q: What are your shipping options and rates?
A: We offer Standard Shipping and Express Shipping worldwide:
Standard Shipping:
Cost: $9.99 for orders under $69 | FREE for orders over $69.
Delivery Time: 10-20 business days (Handling time: 3-7 business days).
Express Shipping:
Cost: $15.99 for orders under $99 | $9.99 for orders over $99.
Delivery Time: 7-10 business days (Handling time: 3-7 business days).
Q: Can I cancel or change my order?
A: This depends on the status of your order:
If the item is a handmade custom product and already in production, it cannot be canceled.
Orders that have already been shipped cannot be canceled. Please wait for the package to arrive, and you can choose to keep it or contact us for a return/refund.
Q: What promotions do you currently offer?
A: We currently offer a special promotion: Buy 2, Get the 2nd for 50% off! The discount will be automatically applied at checkout when eligible items are in your cart.
Q: What payment methods do you accept?
A: We provide secure and encrypted checkout options, including:
Credit & Debit Cards: Visa and Mastercard.
Google Pay
PayPal: Pay with your PayPal balance or via credit/debit card through PayPal.
PayPal Pay Later: For flexible installment payments.
Q: What is your return and exchange policy?
A:
You have 30 calendar days from the date of receipt to request a return or exchange.
Items must be unused, undamaged, and in their original condition.
The customer is responsible for return shipping costs. Once we inspect and approve your return, refunds are processed within 7 business days.
To keep your Tumahy hats looking their best, follow these care and cleaning guidelines based on the material:
Felt Hat & Fedora Care:
Storage: Store your felt hat or fedora on a clean, flat surface or hang it on a wide-brim hat rack to preserve its shape. Avoid hanging it by a single peg, which can dent the crown.
Cleaning: Use a soft-bristled hat brush to gently brush away dust in a counter-clockwise direction. For small stains, use a dry foam cleaner or a slightly damp cloth, dab gently, and let it air dry naturally away from direct heat.
Cowboy Hat Care:
Shaping & Handling: Always pick up your cowboy hat by the brim rather than pinching the crown to prevent creases.
Cleaning: For felt/wool cowboy hats, use a horsehair brush. For palm leaf or straw cowboy hats, wipe gently with a damp sponge. Keep them away from prolonged direct sunlight or high heat (like car dashboards) to prevent shrinking or warping.
Straw Hat Care:
Moisture Warning: Straw and Panama hats hate water! Avoid wearing them in heavy rain. If your straw hat gets wet, shake off excess water and let it dry naturally in a well-ventilated room.
Cleaning: Wipe down dust using a dry microfiber cloth or a soft brush. Never submerge a straw hat in water.
If you can't find the answer to your question here, please reach out to our support team at support@tumahy.com or visit our website: