Shipping & Return

Shipping Info

  • Free Standard Shipping On Orders Over US$60
  • Handling Time: 5-9 business days
  • Standard Shipping: 6-14 Business Days
  • Express Shipping: 3-7 Business Days
  • Receiving Time = Handling Time + Shipping Time
  • WorldWide Shipping Available

Returns Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
1. You have a max of 45 days to make returns. You must send back and postmark your return packages within 45 days after the purchase date. No returns made after 45 days from the purchase date will be accepted.
2. The Order’s Shipping Fee won’t be included in refunds. and you'll need to pay for shipping the return yourself(there will be no handling charge for returns).

Refunds
1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
2. The original shipping fee and insurance are non-refundable.

Exchange Policy
If you are not satisfied with our product, we can offer free product exchange.But you need to pay for the product shipping fee.

How do I make a return?
1.contact us on: service@tumahy.com
2.Tell the customer service the item(s) you would like to return, indicate the reason.
3.Fsvos.com Customer service will give you a return address
3.Print the return label and securely tape it on the outside of your return package.
4.Call the post office to arrange a collection or drop off at your nearest post office.

Note: No returns and exchange made after 45 days from the purchase date will be accepted.

Note: The company address is not the return address of the package,and the specific address will be sent by customer service email