Return Policy

Do you accept returns?

Yes! Customer satisfaction is our destination! Please feel free to return any eligible item within 45 days after receiving your original order.

1. Items returned within 45 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hats material, cap construction or color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.

2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products.

3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee if there is no quality problem with our products. Or you can keep the product and negotiate with our customer service for the refund directly.

4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.

5. After the return request has been authorized, the hats can be shipped back to the address we gave you. Please kindly send an email about your order number and returned package number.




Here are some FAQs in regard to our return policy:

 1. HOW DO I MAKE A RETURN?

Email us at service@tumahy.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you are eligible for a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.

2. WHAT IS THE RETURN PERIOD?

We will provide a refund period on unopened product packaging extensions within (45) days of the date that you receive your product.

3. WHY ARE tumahy HATS EXTENSIONS NON-RETURNABLE IF OPENED?

Causes of the COVID-19 outbreak,we take matters of hygiene and public safety seriously and do not allow opened hats items to be returned for the safety of all our customers. We are not alone - other hats extensions suppliers do not allow returns of opened items for the same reasons.

4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, you are responsible for most return shipping costs except quality issues. We recommend that you send your return with a tracking option, because tumahydapper will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.


5. MAY I RETURN MY POODUCT WITHOUT CONTACT YOU OR GETTING AN RMA(RETURN MERCHANDISE AUTHORIZATION)?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

6. WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

7. HOW MAY I CONTACT YOU?

You may contact us by email at service@tumahy.com. We always guarantee a response within 24 working hours and will be happy to help you!

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@tumahy.com.

Please contact our Customer service at service@tumahy.com to get the return address.